As more people are communicating electronically, both privately and through social media, the absence of facial expressions and vocal intonation can cause misunderstandings. Furthermore, complaints over social media to people who are not tasked with the solution can quickly escalate, as those whose job it is to respond are not informed of the problem in a timely manner or perhaps ever.

If you have a question, concern or complaint about a City service or bill, please check the City website first. Many questions are answered there, and you may save yourself time. You can contact the City directly at (847) 432-0800. As your Councilmember, I am always happy to help residents solve city-related problems or answer your questions and concerns – just email me and I will connect you to the right staff person to address your issue.